Return & Refund Policy

Important Health & Hygiene Notice

Due to strict personal hygiene and health safety regulations, we do not accept returns or exchanges on panties, thongs, undergarments, and intimate apparel once opened.

Check Your Size Carefully

We strongly urge all customers to consult our size guide before ordering. If you are unsure between two sizes, we recommend choosing the larger size for a relaxed and comfortable fit.

Damaged, Defective, or Incorrect Items

In the rare event that an item is received in a damaged condition, has manufacturing defects, or you received the incorrect model/pack, please reach out to our team within 48 hours of parcel delivery with:

Your Order ID (e.g. #YB-89210)
Clear photo or video of the parcel and defective item
Your contact mobile number

Upon verification by our support team, we will immediately process a free replacement!

Refunds for Approved Claims

If an approved replacement cannot be fulfilled due to stock unavailability, a full refund will be credited directly to your original UPI account within 3 to 5 business days.

For return inquiries, please email us at mivanastore@outlook.com.